Our Promise to You

Low Fare Guarantee

At Gala Travels, we are confident that we can offer you the lowest prices on international airfares. If you find something cheaper we'd love an opportunity to beat it.

Want to know more? Here are the answers to some frequently asked questions:


Q: What fares will Gala Travels beat?

A: Our Low Fare Guarantee applies to international airfares that originate in/depart from Canada quoted in Canadian Dollars.

Q: Who will Gala Travels accept airfare quotes from?

A: Other Canadian travel agencies, airlines and Canadian registered businesses and websites.

Q: What does ‘available’ mean?

A: The airfare must be available and able to be booked by the general public when you bring it to us. ‘Available’ means that the identical airfare you have received a quote for is currently for sale and able to be booked in the same booking class, for the same number of passengers, on the same date and at the same time. Fares that are not meant for the general public are excluded.

Q: What if I want to travel on a different date than on my original quote?

A: The price beat applies only for travel on the same dates and flights.

Q: When can I ask Gala Travels to beat the price?

A: The onus is on the customer to request a Low Fare Guarantee. Your airfare quote must be in writing and must be presented to us prior to booking. It does not apply to written quotes presented after booking.

Q: What if I want to use this price for my friends to book?

A: The quote must reflect the number of passengers looking to book as per the quote. Of course, if we can book everyone at the same low price we'll do so.

Q: Will Gala Travels beat quotes from foreign websites or for travel that originates outside Canada.

A: No.

Q: What happens if I have already booked and then find a cheaper price for the same flight but I have not paid in full?

A: Gala Travels will only price beat where your quote is presented to us prior to booking.